Se rendre au contenu
Politique de Confidentialité

Politique de Confidentialité

Effective Date: [2023 Febuary 6th]

Intruxt Merchant Services Inc. (“Intruxt”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.intruxtmerchantservices.com or use our financial services, including payment processing and merchant cash advances, in both Canada and the United States.

Contact Information

Canada

Intruxt Merchant Services Inc.

6th Floor – 2000 McGill College Avenue

Montreal, QC H3A 3H3

Canada

United States

Intruxt Merchant Services LLC

 8 The Green, Ste R Dover, 

Delaware 19901

United States

1. Informations que nous recueillons

We may collect the following types of personal and business information:

  • Full name, business name, and contact details (email, phone, address)
  • Government-issued ID or business registration numbers
  • Bank account and financial information for payment settlements or funding
  • Transactional data from your use of our payment gateway or point-of-sale solutions
  • Website usage data and cookies for analytics and improvement
  • Social Insurance Number (Canada) or Social Security Number (U.S.) for identity verification (only when required for funding)

2. Comment nous utilisons vos informations

We use your information to:

  • Provide and manage payment processing services
  • Underwrite and fund merchant cash advances
  • Communicate about account-related matters and customer support
  • Comply with anti-money laundering (AML), KYC, and legal regulations
  • Improve our website and services
  • Send updates, offers, and communications (only with your consent)

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Our affiliates, banking partners, and funding partners solely for underwriting or funding purposes
  • Third-party service providers (e.g. payment processors, risk management tools, customer support tools)
  • Legal or regulatory authorities, if required by law
  • Fraud prevention and credit reporting agencies (in accordance with applicable laws)

All partners are contractually obligated to protect your information and use it only for specified purposes.

4. Data Retention

We retain personal and financial data as long as necessary to fulfill legal, contractual, and business obligations, including:

  • Financial transactions
  • Tax reporting
  • Anti-fraud monitoring
  • Dispute resolution

6. Vos droits

Depending on your location, you may have the following rights:

Canada (PIPEDA):

  • Right to access your personal information
  • Right to request correction or deletion
  • Right to withdraw consent

United States (CCPA/GLBA):

  • Right to know what personal information is collected
  • Right to request deletion
  • Right to opt-out of certain data sharing

To exercise any of these rights, email us at Support@intruxtmerchantservices.com.

7. Security

We use industry-standard security measures to protect your information:

  • We use SSL/TLS encryption to protect all data in transit, including document uploads through our secure portal.  
  • Tokenization and PCI DSS-compliant infrastructure for payment data
  • Access control and internal security policies

While we take every measure to secure your data, no system is entirely immune to breaches.

8. Cookies & Tracking

We use cookies to:

  • Analyze website usage
  • Improve performance
  • Personalize user experience

You may adjust your browser settings to reject cookies, but this may affect functionality.

8. Mises à jour de cette politique

We may update this Privacy Policy from time to time to reflect legal or operational changes. The “Effective Date” will be updated accordingly. We encourage you to review this page regularly.

10. Contact Us

For privacy-related inquiries, please contact:

Email: Support@intruxtmerchantservices.com

Phone: +1 (800)403-3297


*SMS Terms & Conditions*

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.


1.Types of SMS Communications:

If you have consented to receive text messages from Intruxt Merchant Services/Helixx , you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Customer Care

Example: "Hello, this is a friendly reminder of your upcoming appointment with our support team. You can reply STOP to opt out of SMS messaging from Intruxt/ Helixx at any time."

2.Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].Message frequency may vary depending on type of communication.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

3.Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.


4.Opt-In Method:

You may opt in to receive SMS messages from Intruxt/Helixx  in the following ways 

  • Verbally, during a conversation


5.Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.


6.Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Contact Us

  • Additional Options:
  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures: