Privacy Policy
Effective Date: [2023 Febuary 6th]
Intruxt Merchant Services Inc. (“Intruxt”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.intruxtmerchantservices.com or use our financial services, including payment processing and merchant cash advances, in both Canada and the United States.
Contact Information
Canada
Intruxt Merchant Services Inc.
6th Floor – 2000 McGill College Avenue
Montreal, QC H3A 3H3
Canada
United States
Intruxt Merchant Services LLC
8 The Green, Ste R Dover,
Delaware 19901
United States
1. Information We Collect
We may collect the following types of personal and business information:
- Full name, business name, and contact details (email, phone, address)
- Government-issued ID or business registration numbers
- Bank account and financial information for payment settlements or funding
- Transactional data from your use of our payment gateway or point-of-sale solutions
- Website usage data and cookies for analytics and improvement
- Social Insurance Number (Canada) or Social Security Number (U.S.) for identity verification (only when required for funding)
2. How We Use Your Information
We use your information to:
- Provide and manage payment processing services
- Underwrite and fund merchant cash advances
- Communicate about account-related matters and customer support
- Comply with anti-money laundering (AML), KYC, and legal regulations
- Improve our website and services
- Send updates, offers, and communications (only with your consent)
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Our affiliates, banking partners, and funding partners solely for underwriting or funding purposes
- Third-party service providers (e.g. payment processors, risk management tools, customer support tools)
- Legal or regulatory authorities, if required by law
- Fraud prevention and credit reporting agencies (in accordance with applicable laws)
All partners are contractually obligated to protect your information and use it only for specified purposes.
4. Data Retention
We retain personal and financial data as long as necessary to fulfill legal, contractual, and business obligations, including:
- Financial transactions
- Tax reporting
- Anti-fraud monitoring
- Dispute resolution
5. Your Rights
Depending on your location, you may have the following rights:
Canada (PIPEDA):
- Right to access your personal information
- Right to request correction or deletion
- Right to withdraw consent
United States (CCPA/GLBA):
- Right to know what personal information is collected
- Right to request deletion
- Right to opt-out of certain data sharing
To exercise any of these rights, email us at Support@intruxtmerchantservices.com.
7. Security
We use industry-standard security measures to protect your information:
-
We use SSL/TLS encryption to protect all data in transit, including document uploads through our secure portal.
- Tokenization and PCI DSS-compliant infrastructure for payment data
- Access control and internal security policies
While we take every measure to secure your data, no system is entirely immune to breaches.
8. Cookies & Tracking
We use cookies to:
- Analyze website usage
- Improve performance
- Personalize user experience
You may adjust your browser settings to reject cookies, but this may affect functionality.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The “Effective Date” will be updated accordingly. We encourage you to review this page regularly.
10. Contact Us
For privacy-related inquiries, please contact:
Email: Support@intruxtmerchantservices.com
Phone: +1 (800)403-3297
*SMS Terms & Conditions*
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
1.Types of SMS Communications:
If you have consented to receive text messages from Intruxt Merchant Services/Helixx , you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Customer Care
Example: "Hello, this is a friendly reminder of your upcoming appointment with our support team. You can reply STOP to opt out of SMS messaging from Intruxt/ Helixx at any time."
2.Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].Message frequency may vary depending on type of communication.
Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
3.Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
4.Opt-In Method:
You may opt in to receive SMS messages from Intruxt/Helixx in the following ways
- Verbally, during a conversation
5.Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
6.Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Contact Us
- Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
7.Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
- Message frequency may vary