Code of Conduct and Ethical Standards

Applies to: All Employees, Contractors, Agents, and Business Partners

Entity: Intruxt Merchant Services Inc. / Intruxt Merchant Services LLC

Effective Date: [2025 January 25th]

1. Purpose

This Code of Conduct defines the ethical standards and behavioral expectations for all individuals representing or working with Intruxt Merchant Services. We operate in a trust-based industry where our reputation and the reputation of the financial institutions we represent are fundamental to our continued success. This Code is designed to safeguard our brand integrity, client trust, and professional relationships with our financial partners.

2. Scope

This policy applies to:

Internal staff (full-time, part-time, temporary, or contract)
External agents, consultants, and independent contractors
Sales representatives, onboarding specialists, and field partners
Technology and platform contributors
Any party acting under the Intruxt name, license, or brand

3. Core Principles of Conduct

All individuals associated with Intruxt Merchant Services are expected to:

Conduct themselves with integrity, honesty, and fairness at all times
Represent the company in a professional and respectful manner
Avoid any action, communication, or behavior that could damage the reputation of Intruxt or the financial firms we work with
Disclose and avoid conflicts of interest
Uphold all internal procedures and protect proprietary and client information
Act as a steward of the Intruxt brand and the credibility it carries in the financial services space

4. Reputational Risk Awareness

As a representative of Intruxt, your conduct directly impacts:

The trust of our clients and merchants
Our ability to maintain partnerships with financial institutions
Our legal and professional standing within the industry

You must never:

Make unverified claims or misrepresent our services
Publicly criticize or disclose confidential matters relating to our company or partners
Share screenshots, recordings, documents, or correspondence without authorization
Post or comment in ways that reflect poorly on the company, its clients, or its financial affiliations — even from personal accounts

Your actions — even outside of direct work — can affect business relationships and contractual privileges.

5. Confidentiality & Data Integrity

You are expected to:

Maintain confidentiality of all client, internal, and financial partner information
Handle uploads, emails, and communications with professionalism and discretion
Never transfer or access files outside the approved platforms or systems
Secure your credentials, portals, and access points with due care

6. Professional Representation

You must:

Use approved messaging, templates, and branding in all communications
Avoid promises, rate quotes, or contractual discussions unless authorized
Be clear and honest with merchants or partners about service timelines, deliverables, and risks
Ensure consistency in the way Intruxt is presented — visually, verbally, and contractually

7. Prohibited Behavior

Strictly prohibited activities include:

Misleading sales practices or omission of key terms
Using personal relationships to bypass official procedures
Sharing confidential materials without written permission
Falsifying client records, documents, or identities
Using company or client data for any external or personal benefit
Speaking on behalf of the company without express approval

Any such behavior puts the company, our clients, and our financial partnerships at legal and reputational risk.

8. Escalation and Reporting

If you witness conduct that violates this Code or believe an incident could harm the reputation of the company or our partner network, you are required to report it confidentially.

Reports can be sent to conduct@intruxtmerchantservices.com and will be reviewed promptly and with discretion.

9. Accountability and Enforcement

Violations of this Code may result in:

Disciplinary action (including immediate termination of employment or contract)
Loss of access to company systems and tools
Removal from partnership networks or programs
Legal action or financial liability for reputational damages

We take any conduct that compromises the integrity of our operations or standing with our partners seriously.

10. Acknowledgement

All employees and partners must read and acknowledge this Code as part of onboarding. Continued association with Intruxt Merchant Services constitutes ongoing acceptance.

11. Contact

Canada Office

Intruxt Merchant Services Inc.

6th Floor – 2000 McGill College Avenue

Montreal, QC H3A 3H3

Email: anna@intruxtmerchantservices.com

USA Office

Intruxt Merchant Services LLC

8 The Green, Ste R

Dover, Delaware 19901